The One Hut Shipping Policy
The One Hut Shipping Policy
Effective Date: 1 April 2024
At The One Hut, we strive to provide our customers with a seamless shopping experience. Our Shipping Policy outlines the terms and conditions regarding shipping, delivery times, and associated costs. Please read the following information carefully.
1. Processing Time
All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day. During peak seasons or promotional periods, processing times may take longer.
2. Shipping Methods and Delivery Times
We offer various shipping options depending on your location. Delivery times vary based on the shipping method selected at checkout and the destination.
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Express Shipping: Typically delivered within 1 business day (available for select locations).
Please note that delivery times are estimates and may vary due to factors such as weather, holidays, or carrier delays.
3. Shipping Rates
Shipping fees are calculated at checkout based on the weight of the order and the delivery location. We offer free standard shipping.
4. International Shipping
We currently offer international shipping to selected countries. International shipping rates and delivery times will be calculated at checkout. Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by visiting the carrier's website and entering the tracking number provided.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete. The One Hut is not responsible for delayed or returned packages due to incorrect or incomplete addresses.
7. Lost or Damaged Shipments
While we take great care in packaging and shipping your order, once a package is with the carrier, we cannot guarantee delivery. If your order is lost or damaged during shipping, please contact our customer service team at [customer service email/phone number]. We will assist you in resolving the issue.
8. Order Modifications
Once an order has been processed and shipped, we are unable to modify the shipping address or the contents of the order. Please review your order carefully before completing your purchase.
9. Return Policy
For information on returns or exchanges, please refer to our [Return Policy Link].
10. Customer Support
If you have any questions or concerns about your shipment, please contact our customer service team at [customer service email/phone number]. We are here to assist you.
Thank you for shopping with The One Hut!