FAQ (Frequently Asked Question)
What is The One Hut? The One Hut is your one-stop shop for a wide range of products that cater to all your needs, from home essentials to personal gadgets. We believe in providing quality and convenience under one roof.
How do I place an order? Placing an order is easy! Just browse our catalog, add items to your cart, and proceed to checkout. You’ll receive a confirmation once your order is placed.
What payment methods do you accept? We accept all major credit cards, debit cards, and online payment services. Our transactions are secure and encrypted for your peace of mind.
Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number so you can follow its journey to your doorstep.
What is your return policy for items?
Conditional Returns Based on Photo Approval
At The One Hut, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes, an item may not meet your expectations. To make the return process as efficient as possible, we have implemented a conditional return policy based on photos/videos approval.
How does the photos/videos approval process work?
- If you wish to return an item, please take clear, high-resolution photos/videos of the product showing its condition.
- Submit these photos/videos along with a detailed description of your reason for the return through our Contact Us page.
- Our representative will review your submission and determine if the return is eligible based on our criteria.
- If approved, you will receive a confirmation email with instructions on how to proceed with the return.
What criteria must be met for approval?
- The item must be in its original condition, unused, and with all original packaging and accessories.
- The photos must clearly show the item’s condition and match the description provided.
- The return request must be submitted within 3 days of receipt.
What if my return is not approved? If your return does not meet our criteria, our representative will provide you with a detailed explanation. We are committed to working with you to find a satisfactory resolution.
Are there any items that cannot be returned? Yes, certain items are not eligible for return, including:
- Customized or personalized items
- Perishable goods
- Downloadable software products
- Some health and personal care items
For these items, please review the product page for specific return information.
Note: The One Hut reserves the right to refuse a return if the item shows signs of wear or has been used or altered from its original condition in any way.
This policy ensures that returns are handled fairly and that both the customer and The One Hut have a clear understanding of the conditions under which items can be returned. If you need any further customization or have additional questions, feel free to reach out!
Do you offer international shipping? Currently, we ship only within the country. However, we’re working on expanding our services to international customers soon.
How can I contact customer service? Our customer service team is available 24/7. You can reach us via the Contact Us page, Whatsapp, email, or phone. We’re here to help!
Is my personal information safe with you? Absolutely. We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.
Do you offer gift wrapping services? Yes, we do! You can opt for gift wrapping at checkout for a small additional fee. Make your loved ones feel special with our elegant wrapping service.
How can I leave feedback about a product? We love hearing from our customers! You can leave product reviews on the product page or contact us directly with your feedback.